You can request a return within 40 days of receiving your order.

To start a return, contact us by email with your order number and the reason for your request.

Our team will review the situation and let you know the next steps.

If you've received the wrong product, a damaged item, or something different from what you ordered, contact us with your order number and a few photos of the issue.

We'll review the situation and help with an exchange, a replacement, or another suitable solution.

For hygiene reasons, we can't accept returns of products that have been opened, used, damaged by the customer, or are no longer fit for resale.

Exceptions apply in cases of manufacturing defects or an error in preparing the order.

Once we've received and checked the returned product, we'll let you know whether the refund has been approved.

If the refund is approved, it will be issued to your original payment method within a few working days.