The general estimated delivery time is 7–12 working days after dispatch. Preparation times and any product-specific estimates are shown on the product page and in our Shipping Information.

Yes, free delivery on all orders with no minimum spend.

As soon as your order is dispatched, you'll get an email with your tracking number. You can follow your order in real time via the link provided or from our order tracking page.

Where a product offers a commercial money-back trial, it lasts at least 90 days from delivery; Washing Machine Cleaner Pro has 100 days. The personalised Paw Print of Love Bracelet instead has a 90-day manufacturing-defect guarantee, without an automatic change-of-mind refund. The Titanium Non-Stick Pan also has a separate lifetime warranty against manufacturing defects. Personalised jewellery has specific return conditions. See the product page and our Refund Policy. Your statutory cancellation and faulty-goods rights remain unaffected.

Email contact@nuovaglam.com with your order number. We'll get back to you within 24 working hours and take care of the return process for you.

Debit/credit card (Visa, Mastercard), PayPal, Apple Pay and Google Pay. All payments are secured via Shopify Payments with SSL encryption.

Yes. NuovaGlam uses SSL encryption and the Shopify Payments platform, which is PCI DSS Level 1 certified. Your card details are never stored on our site.

Every product page explains what the product does and how to use it. Contact us before ordering if you are unsure. The commercial guarantee and any product-specific return conditions are set out on that page and in our Refund Policy.