This site is operated by NuovaGlam. By accessing our site or making a purchase, you agree to these Terms and Conditions.

We do our best to present our products clearly and accurately. Prices are shown in euros (€) and may be changed without notice. Promotional offers are valid for the period stated on the site.

Your order is confirmed once payment has been approved and the confirmation email has been sent. We reserve the right to cancel an order in the event of a pricing error, product unavailability, incorrect information, or suspected fraud.

Preparation and estimated delivery times are stated on the product page, at checkout and in our Shipping Information. Product-specific delivery information applies to the relevant product. Your statutory rights in the event of delay, loss or non-delivery are unaffected.

Where a product offers a commercial money-back trial, it runs for at least 90 days from delivery subject to its product-specific conditions. The personalised Paw Print of Love Bracelet instead has a 90-day manufacturing-defect guarantee, without an automatic change-of-mind refund. NuovaGlam™ Washing Machine Cleaner Pro has a 100-day money-back guarantee. The NuovaGlam™ Titanium Non-Stick Pan also has a separate lifetime warranty against manufacturing defects. Product-specific conditions, including the conditions for personalised jewellery, are set out on the product page and in our Refund Policy. These commercial commitments do not limit your statutory rights.

All content on this site, including text, images, logos, designs and visual elements, belongs to NuovaGlam or its partners. Any unauthorised reproduction, copying or use is prohibited.

Nothing in these terms excludes or limits NuovaGlam’s mandatory obligations or your statutory consumer rights, including rights concerning delivery, conformity, repair, replacement, price reduction or refund. Delivery issues should be reported to contact@nuovaglam.com with your order number.

We reserve the right to amend these Terms and Conditions where necessary. Any changes will be published on this page and will take effect from the corresponding update date.