Where a product offers a commercial money-back trial, it runs for at least 90 days from delivery subject to its product-specific conditions. The personalised Paw Print of Love Bracelet instead has a 90-day manufacturing-defect guarantee, without an automatic change-of-mind refund. NuovaGlam™ Washing Machine Cleaner Pro has a 100-day money-back guarantee. The NuovaGlam™ Titanium Non-Stick Pan also has a separate lifetime warranty against manufacturing defects. Product-specific conditions, including the conditions for personalised jewellery, are set out on the product page and in our Refund Policy. These commercial commitments do not limit your statutory rights.

To start a return, contact us by email with your order number and the reason for your request.

Our team will review the situation and let you know the next steps.

If you've received the wrong product, a damaged item, or something different from what you ordered, contact us with your order number and a few photos of the issue.

We'll review the situation and help with an exchange, a replacement, or another suitable solution.

The statutory right to cancel has specific exceptions, including goods made to your specifications or clearly personalised, and sealed goods unsuitable for return for health protection or hygiene reasons that have been unsealed after delivery. These exceptions do not remove your rights for faulty or incorrectly supplied goods. They do not cancel an express product-specific commercial trial or money-back guarantee: products may be tried where that guarantee allows it. See our Refund Policy for the applicable conditions.

Refunds are issued to the original payment method. See our Refund Policy for the applicable process and time limits, including your statutory cancellation and faulty-goods rights.